SMS Privacy Policy – MST Group LLC

Effective Date: January 1st, 2026

MST Group LLC (“MST Group,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and with whom we share it, including information related to SMS communications.

1. Information We Collect

We may collect the following types of personal information:

- Name

- Phone number

- Email address

- Company name

- Dispatch, shipment, delivery, and operational details

- Any information you provide to us through phone calls, SMS, email, website forms, or other business communications

2. How We Use Your Information

We use collected information to:

- Provide transportation and logistics services

- Communicate with drivers, brokers, customers, partners, vendors, and employees

- Send dispatch instructions, shipment updates, appointment changes, confirmations, and other operational messages

- Respond to questions, requests, and customer service matters

- Maintain business records and improve our operations

- Comply with legal and regulatory obligations

3. SMS Communications

If you provide your mobile phone number to MST Group LLC, you may receive SMS messages related to our business operations, including dispatch coordination, shipment updates, scheduling, confirmations, document requests, tracking links, payment-related operational links, and other business-related communications.

Users opt in to receive SMS messages by providing their phone numbers directly to MST Group LLC during onboarding, business interactions, or operational communication.

Message frequency may vary depending on your interaction with us.

Message and data rates may apply.

Reply STOP to opt out of SMS messages at any time.

Reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information.

We may share your information only as necessary with:

- Service providers supporting our business operations

- Technology and communications providers

- Regulatory, legal, or government authorities when required by law

- Business partners only when necessary to complete transportation or logistics services

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure.

6. Data Retention

We retain information for as long as reasonably necessary for business, legal, operational, and compliance purposes.

7. Your Choices

You may opt out of SMS communications at any time by replying STOP.

You may contact us to request updates or corrections to your information where applicable.

8. Contact Information

MST Group LLC

Phone: 937-910-5870

Website: https://www.mstransgroup.com

If you have questions about this Privacy Policy, please contact us using the contact information above.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.