SMS Terms & Conditions – MST Group LLC
Effective Date: January 1st, 2026
These SMS Terms & Conditions (“SMS Terms”) govern text messaging communications sent by MST Group LLC (“MST Group,” “we,” “our,” or “us”). By providing your mobile phone number and agreeing to receive SMS messages from MST Group LLC, you agree to these SMS Terms.
1. SMS Program Description
MST Group LLC uses SMS communications for business and operational purposes. Our text messages may be sent to drivers, dispatchers, employees, brokers, customers, partners, vendors, and other business contacts who interact with our company.
SMS messages may include, but are not limited to:
- Dispatch coordination
- Load details
- Pickup and delivery instructions
- Appointment scheduling and appointment updates
- Delay notifications
- Shipment status updates
- Delivery confirmations
- Requests for documents, including PODs and related paperwork
- Tracking-related links
- Operational payment-related links, including links related to lumper fee processing
- General business and operational communication
2. Consent to Receive SMS Messages
By providing your mobile number to MST Group LLC through onboarding, business communications, website forms, operational interactions, or other direct contact with our company, you consent to receive SMS messages from us related to our business operations and communications.
Consent to receive text messages is not a condition of purchase.
You represent that you are the authorized user of the mobile phone number you provide and that you are authorized to consent to receive text messages at that number.
3. Message Frequency
Message frequency may vary depending on your relationship and level of interaction with MST Group LLC. Some users may receive more frequent operational updates than others based on dispatch activity, active shipments, business needs, and ongoing communications.
4. Message and Data Rates
Message and data rates may apply to any SMS messages sent or received, depending on your mobile carrier and wireless service plan. MST Group LLC is not responsible for any messaging or data charges imposed by your carrier.
5. Opt-Out Instructions
You may opt out of receiving SMS messages from MST Group LLC at any time by replying STOP to any text message.
After you send STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you reinitiate contact or provide new consent.
6. Help Instructions
If you need assistance, you may reply HELP to any SMS message or contact us directly using the contact information listed below.
7. Supported Communications
Our SMS communications are intended for conversational, operational, and customer care related purposes. MST Group LLC does not use this SMS program for unsolicited marketing messages, mass promotional spam, or the sale of third-party leads.
8. Privacy Policy
Your personal information will be handled in accordance with our Privacy Policy, available at:
https://www.mstransgroup.com/sms-privacy-policy
9. Data Use and Sharing
We may use the information collected through SMS communications to provide transportation and logistics services, coordinate operations, maintain records, respond to requests, and support ongoing business communications.
No mobile opt-in data, SMS consent, or text messaging consent will be sold or shared with third parties or affiliates for marketing or promotional purposes.
We may share information only as necessary to operate our business, support communications, comply with legal obligations, or complete transportation and logistics services.
10. Availability and Delivery
SMS delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. MST Group LLC is not responsible for message delays or failures caused by carrier issues, network interruptions, or other factors outside our control.
11. Eligibility
By opting in to receive SMS messages, you confirm that you are at least 18 years old or otherwise legally authorized to consent to receive such communications under applicable law.
12. Changes to SMS Terms
MST Group LLC may update or modify these SMS Terms at any time. Any updates will be posted on this page with a revised effective date. Your continued consent to receive SMS messages after such updates constitutes acceptance of the revised SMS Terms.
13. Contact Information
MST Group LLC
Phone: 937-910-5870
Website: https://www.mstransgroup.com
For assistance, reply HELP or contact us using the information above.